Resources

Is your service desk meeting the needs of your business?

Is your service desk meeting the needs of your business?

Helpdesk Hour Doesn’t have quite the same ring as happy hour but it will work for the start of this blog.  Why, you might ask, are we talking about helpdesk on this lovely Friday afternoon? Well because we are getting a number of requests for help with helpdesk.  In...

The only thing that is consistent is change

The only thing that is consistent is change

Cloud computing officially turned 15 years old this year and is preparing for her Quinceañera. In 2006, Amazon Web Services started offering technology infrastructure services to third parties in the form of web services. Google followed up by launching Google Cloud...

A little update and some of our current investments

A little update and some of our current investments

Where is the time going? Kids are off to school and the first time I started this blog post summer was just getting ready to move into full swing. So much for posting every month. Well, I am back at it and thought today would be a good day to share where we are and...

How to get started with AI & the bot movement

How to get started with AI & the bot movement

With all of the advancements made thus far, we are still very early in the days of AI & ML. With Tesla and Boston Scientific it is easy to see these wild achievements and wonder what is next on the grand stage but equally interesting to me are what I am...

Contact Center as a Service – Changing your Customer Experience

Contact Center as a Service – Changing your Customer Experience

As if we didn’t have enough already – a new aaS acronym to learn, Contact Center as a Service or CCaaS. For many years, organizations have been working to improve customer experience and drive the all mighty NPS (Net Promoter Score) up for their business. While there...

Don’t be lazy: 4 Tips for Renegotiating a Technology Renewal

Don’t be lazy: 4 Tips for Renegotiating a Technology Renewal

**I am not a contracts attorney and you should get one. I am just a guy who has sold colocation, cloud, hardware, software, consulting and managed services over the last decade.** Ok, so you have some awesome service from your MSP, data center provider or telco and...

Consulting & Advisory

Consulting & Advisory

Technology Brokerage, Consulting & Advisory services. So many companies (including ours) leverage these terms to suggest to our customers and prospective customers that we can help them in some vague way. So what’s the deal? I would do a bad job of selling if I...

Reducing the time it takes to buy new technology

Reducing the time it takes to buy new technology

In the technology marketplace today there are hundreds and thousands of suppliers and vendors offering up their tools and services. Many times, they all start to blend together while leveraging marketing key words like security, cloud and digital. While portions of...

3 ways to get serious about cloud

3 ways to get serious about cloud

Before we dive too far into this discussion, I am not a 100% cloud guy nor am I suggesting you should think that way with this post. However, what I am suggesting is that you align your business and IT team in a way where you can get serious about cloud if you haven’t...

Top Tech Needs for Remote Work

Top Tech Needs for Remote Work

There have been a wide range of prospectives provided in the past weeks in regard to the best way to set up your business for remote work. Given the changes created by COVID, it seems that all business owners need to look at remote work as a part of the new norm. I am...

Why Change Collaboration

Why Change Collaboration

Today’s business and technology climate is changing at such a rapid pace, it is hard to keep up for those that focus on it daily. I read a post recently that stated it’s now 2020 and every company is a tech company and every CEO is now a technology leader. While it...