Is your service desk meeting the needs of your business?

Is your service desk meeting the needs of your business? Helpdesk Hour Doesn’t have quite the same ring as happy hour but it will work for the start of this blog.  Why, you might ask, are we talking about helpdesk on this lovely Friday afternoon? Well because we are...

The only thing that is consistent is change

The only thing that is consistent is change Cloud computing officially turned 15 years old this year and is preparing for her Quinceañera. In 2006, Amazon Web Services started offering technology infrastructure services to third parties in the form of web services....

A little update and some of our current investments

A little update and some of our current investments Where is the time going? Kids are off to school and the first time I started this blog post summer was just getting ready to move into full swing. So much for posting every month. Well, I am back at it and thought...

How to get started with AI & the bot movement

How to get started with AI & the bot movement With all of the advancements made thus far, we are still very early in the days of AI & ML. With Tesla and Boston Scientific it is easy to see these wild achievements and wonder what is next on the grand stage but...